At Native Snack House, we take great pride in the quality and freshness of our South Indian snacks. Since we deal with perishable food items, our return and refund policy is designed to ensure customer satisfaction while maintaining strict food safety standards.

  • Perishable Products: Since our products are food items, standard returns are not accepted once the package has been opened.
  • Replacement Guarantee: We offer a 100% replacement guarantee for valid concerns regarding product quality or delivery issues.
  • Damaged Products: If your order arrives damaged during transit, you may request a replacement.
  • Missing Items: If any item from your order is missing, please notify our support team within 24 hours of delivery.
  • Expired Products: In the rare event that you receive a product close to or past its expiry date, we will replace it immediately.
  • Report Within 24 Hours: Any issue related to the order must be reported within 24 hours of receiving the package.
  • Proof Requirement: Customers may be asked to share photos or videos of the product for verification.
  • Exchange Requests: If the product received does not match your order or has a major weight discrepancy, we will arrange a replacement.
  • Inspection Advice: Customers are advised to inspect the package before accepting delivery from the courier.
  • Tampered Packages: If the package appears tampered with or severely damaged, please refuse delivery and inform us immediately.
  • Order Cancellation: Orders cannot be cancelled once they have been dispatched from our warehouse.
  • Dispatch Timeline: Orders are typically dispatched within 24–72 hours depending on stock availability.
  • Delivery Time: Delivery usually takes 3–7 business days depending on your location.
  • Refund Processing: Approved refunds will be credited to the original payment method within 3–5 working days.
  • Returned Orders (RTO): If an order is returned due to delivery failure, refunds will be processed after the package reaches our warehouse.

For assistance, please contact our support team:
Email: contact@nativesnackhouse.com
WhatsApp: +91 98432 21771